Navigating the Talent War: How to Attract Top Talent in a Competitive Landscape (Infographic)
In this week’s blog, I discussed about your employee experience and how you can win the talent war. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact
The Role of Emotional Intelligence in Leadership (Infographic)
In this week’s blog, I discussed about enhancing EQ/EI in your organization. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact
The Role of Emotional Intelligence in Leadership
In the modern workplace, connecting with people on an emotional level is a necessity. Emotional intelligence, often called EI or EQ, is vital in shaping influential leaders. Unlike technical skills or raw intellect, EI focuses on understanding and managing emotions—yours and others’—to foster a collaborative and productive environment. From my experience consulting with companies like…
The AI Advantage in Customer Experience: Balancing Automation and Empathy
In the evolving world of customer experience, artificial intelligence (AI) is a game changer. AI offers businesses unparalleled efficiency and scalability, from personalized recommendations to real-time chatbots. But here’s the catch: as automation grows, so does the risk of losing the human connection that fosters loyalty and emotional bonds with customers. As I’ve shared in…
Customer Experience Predictions for 2025: Insights from the Field (Infographic)
In this week’s blog, I discussed about my predictions for the trends that will dominate the CX landscape in 2025. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please…
Thriving Through the Holiday Rush: Seven Key Behaviors for Exceptional Experiences
The holiday season is upon us, and it’s a time when business leaders face some of their most significant opportunities and challenges. Accordingly, it’s become a tradition for me to share strategies for handling the heightened stress and demands of the holiday rush. This time of year brings out the best of humanity, but we…
Tis the Season: Scaling-up for Consistently Memorable Holiday Experiences (Infographic)
In this week’s blog, I discussed about forging rapidly scaling memorable and consistent customer experiences. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact
It’s Not Just Who You Know: Building Deeper Connections for Success
We’ve all heard the adage, “It’s not what you know, it’s who you know.” I believe this saying doesn’t tell the whole story. In today’s world, building meaningful relationships and understanding the people around you goes beyond superficial acquaintance. So, I’ve modified the phrase: “It’s not what you know OR who you know. It’s what…
Customer Experience (CX) Day – Celebrating the Power of Partnership
About 18 months ago, Dr. Joseph Hopkins, President of Campbellsville University, contacted me to discuss elevating servant leadership and, more specifically, to explore how we might partner to develop service excellence curricula and programs. President Joseph Hopkins After some due diligence, I am glad I said “yes” to being a visiting assistant professor of service…
Are you a Lovemark? The Journey to Becoming a Beloved Brand (infographic)
In this week’s blog, I discussed about elevating your business to beloved brand status. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact
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