Getting Lift with Wearables and IoT {Infographic}

Let’s focus on the role that the Internet of Things (IoT) and wearables are playing in the evolving traveler experience at Cincinnati/Northern Kentucky International Airport (CVG).

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Up, Up, and Away – Getting Lift with Wearables and IoT

This is my 3rdand final installment in a series about CVG (Cincinnati/Northern Kentucky International Airport). If you missed the first two posts in this series, you can find them here. As you’ll recall to date, we’ve explored how CVG is a bright spot in customer experience for an unexpected sector – the travel industry. CVG…

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Taking Flight with Big Data | Part 2 of 3 {Infographic}

As you will recall, we are in the 2nd of a 3-part series highlighting, of all things, an airport. (If you missed last week’s post, you can find it here). That airport is CVG (Cincinnati/Northern Kentucky International Airport), a place where leaders have partnered in innovative ways to use technology to collect passenger data for…

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Taking Flight With Big Data – How’s Your Trip?

It doesn’t take a genius to know the importance of information. That said, a genius did weigh in on the issue. Albert Einstein once said, “Intelligence is not the ability to store information, but to know where to find it.” Far be it for me to edit an Einstein quote, so I’ll just add to…

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Lessons from an Unexpected Sector | Part 1 of 3 {Infographic}

Cincinnati/Northern Kentucky International Airport (CVG) has not only improved the traveler experience, but it has pioneered industry breakthroughs. This has been done largely by investing in areas of data collection, time management, and passenger service. Rather than relying on traditional industry consulting partners with traditional customer experience solutions, CVG boldly sought out technology start-up companies to…

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Transforming Customer Experience with Partners: The Art of Not Going It Alone

My hunch is you are one of the more than 4 billion people who flew out of an airport last year. Generally maligned as a “necessary evil,” the media has been awash with traveler nightmare stories highlighted by the bloody images of Dr. David Dao as he was forcibly escorted off a United Flight to Louisville.…

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