Lead with Agility

How to Learn and Lead with Agility | Mindset & Agility – The Rocket Fuel for Customer Experience Success

In my last post, I spotlighted social psychologist Carol Dweck’s landmark work on growth mindset and offered a link between her research and customer experience excellence. Building on Dr. Dweck’s findings, let’s dive into the first of three posts that unpack Dr. W. Warner Burke’s model of learning agility. Professor Burke is an organizational psychologist…

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