Stronger Through Adversity | Speak Truthfully
Thank you for joining me for this series titled Stronger Through Adversity. The book by the same name is based on conversations I’ve had with more than 140 global leaders as they navigate through COVID-19. In Stronger Through Adversity, I suggest that “Before the pandemic, it was not unusual for leaders to emphasize the positives and downplay…
Stronger Through Adversity | Seek Carefully
Thank you for joining me for this series titled Stronger Through Adversity. The book by the same name is based on conversations I’ve had with more than 140 global leaders as they navigate through COVID-19. John Gerzema, the CEO of Harris Insights and Analytics, once observed, “Transparency, honesty, kindness, good stewardship, even humor, work in businesses…
Stronger Through Adversity | Informally Listen Beyond the Words
Thank you for joining me for this series titled Stronger Through Adversity. The book by the same name is based on conversations I’ve had with more than 140 global leaders as they navigate through COVID-19. In Stronger Through Adversity, I borrow wisdom from Greek philosopher Epictetus who said, “We have two ears and one mouth so that…
Stronger Through Adversity | Leave the Island
Thank you for joining me for this series titled Stronger Through Adversity. The book by the same name is based on conversations I’ve had with more than 140 global leaders as they navigate through COVID-19. I wrote the following in Stronger Through Adversity, “Unfortunately, many leaders lose perspective on their limitations and carry an inordinate responsibility…
Stronger Through Adversity | Follow the Terrain
Thank you for joining me for this series titled Stronger Through Adversity. The book by the same name is based on conversations I’ve had with more than 140 global leaders as they navigate through COVID-19. During my conversations with leaders, many referenced having no roadmap for leading in the pandemic or suggested their previously crafted maps…
Make it Technology-Aided and Human-Powered: Compassion in Action
Thank you for joining me for the second installment in the series “Make it Technology-Aided and Human-Powered.” This series provides tools to help you position your customer and employee experience for relevance in a COVID-19 and post-COVID-19 world. This installment is titled “Compassion in Action.” In my last post, I distinguished between compassion, empathy, and sympathy. I…
Better Than Normal | The Vulnerable New Days
This is the third installment in a series titled “Better Than Normal – Designing Transformative Experiences,” which will provide tools to help you position your employee and customer experience for relevance in a COVID-19 and post-COVID-19 world. I love thinking I’m invincible – look at me who’d want to go toe-to-toe with me? Then again, when…
Better Than Normal – The Good New Days
This is the first installment in a series titled “Better Than Normal – Designing Transformative Experiences,” which will provide tools to help you position your employee and customer experience for relevance in a COVID-19 and post-COVID-19 world. I don’t know about you, but I am already eager to put the phrase “new normal” out to pasture!…
It’s Emotional – Listen to the Feelings Behind the Words
Thank you for joining me on this third installment in my series “It’s Emotional – Creating an Unprecedented Team and Customer Experience in the Pandemic.” This series is designed to offer tools to manage your emotions as well as support the emotional journey of your prospects and customers. A couple of installments back I talked about…
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