pain moments

Not All Customer Moments Are Created Equal [Infographic]

If I asked you to tell me about a concert that you attended, my hunch is your story would either be of a recent event, a favorite concert, or a live-event debacle. I am not a gambler, but when it comes to predicting what is most salient in human memory, it’s a good bet to…

View Post about Not All Customer Moments Are Created Equal [Infographic]

Not All Customer Moments Are Created Equal | Building Memories When It Matters Most

If I asked you to tell me about a concert that you attended, my hunch is your story would either be of a recent event, a favorite concert, or a live-event debacle. I am not a gambler, but when it comes to predicting what is most salient in human memory, it’s a good bet to…

View Post about Not All Customer Moments Are Created Equal | Building Memories When It Matters Most

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