Break the Glass – Be Surprisingly Kind
This is the 4th installment in my series Break the Glass, where we are looking at what you can do to maintain a positive human experience in a time of great business disruption. Our focus today is on being surprisingly kind. I was fortunate to be raised by a dad, who routinely mowed neighbor’s lawns every time…
Surprisingly Kind [Infographic] | Starting a Movement for Customer Experience and Beyond
I learned long ago that when multiple forces in the universe point in the same direction, you should probably pay attention. So, this is what has captured my attention these days – it’s a kindness movement. We are calling the movement “surprisingly kind,” and it’s a term that I heard used for the first time…
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