The Ritz-Carlton Hotel Company

In the bottom of the 9th, it comes down to “talent”

Congratulations to the San Francisco Giants for bringing the first World Series pennant to the city by the bay.  By all estimations San Francisco lacked the “star power” of other teams in Major League Baseball but what they lacked in “superstardom” they made up for in talent consistency, passion, and excellent tactical leadership. Undoubtedly San…

View Post


The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
How to Win Every Customer, Every Time, No Excuses! Article