For as many times as I have done it myself or experienced it, you’d think I would have made this connection much earlier. My newly emerging awareness involves the symbolic relationship between outstanding customer experience delivery and the practice of wrapping a personalized present and then putting a bow on it.
May you have a colorful season filled with bows. I look forward to speaking with you in the new year as you continue to differentiate your customer experience from your competitors. Simply reach out to me here and we’ll find a time to talk.