Joseph’s philosophy is rooted in a simple truth: All Business Is Personal.
Joseph Michelli, Ph.D., is a psychologist and organizational consultant who helps brands deliver exceptional human experiences that fuel growth. His work spans more than three decades and includes advising senior leaders at Starbucks, The Ritz-Carlton, Mercedes- Benz, Zappos, UCLA Health, and dozens of other organizations committed to service excellence.
Joseph believes All Business Is Personal. He teaches leaders how emotional intelligence, operational discipline, and everyday service behaviors shape culture and customer loyalty. His approach integrates psychology, business strategy, and frontline practicality — providing actionable frameworks organizations can use to improve performance at scale.
As a New York Times, Wall Street Journal, and BusinessWeek #1 bestselling author of fourteen books, Joseph’s insights have influenced leaders around the world. His consulting, speaking, and research continue to focus
Fit Small Business
