Boost Business Success: Measuring & Rewarding Customer Engagement is a Game Changer (Infographic)
In this week’s blog, I discussed about the What,” “How,” and “Why of Customer Engagement. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
Boost Business Success: Measuring & Rewarding Customer Engagement is a Game Changer
In today’s competitive and global business environment, customer experience is the great differentiator. Unfortunately, while many businesses claim to put customers first, few create raving fans. Let’s explore the role customer engagement (as opposed to customer satisfaction) plays in predicting and driving repeat business and referrals. The “What,” “How,” and “Why of Customer Engagement What – Customer engagement…
Service Recovery: How to Apologize and Build Strong Customer Relationships (Infographic)
In this week’s blog, I discussed about ways to differentiate your business through service recovery. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
4 Key Business Strategies for Success (Infographic)
In this week’s blog, I discussed about key strategies for business success. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
The Power of Gratitude: 4 Ways to Transcend Words and Build Customer Loyalty (Infographic)
In this week’s blog, I discussed about how to leverage human intelligence to enhance AI. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
Customer Experience Excellence – How to Leverage Human Intelligence to Enhance AI
At least for now, Artificial Intelligence (AI) cannot replace Human Intelligence – when it comes to compassion, empathy, authenticity, or genuine concern. I asked the AI engine Bing to “demonstrate empathy.” Bing’s response was a rudimentary definition of empathy and vague references to “stepping into someone else’s shoes.” In short, AI failed to demonstrate empathy.…
VUCA and YOU – How to Lead in Ambiguous Times (Infographic)
In this week’s blog, I discussed about ways to emerge stronger when faced with Ambiguity. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
VUCA and YOU – How to Lead in Ambiguous Times
Final Installment in the Series This ends my four-part series on managing the challenges of living in and leading through VUCA (Volatility, Uncertainty, Complexity, and Ambiguity). If you missed any posts in this series, they begin here. This installment focuses on the A in VUCA – Ambiguity. The editorial team at Indeed describes business ambiguity…
VUCA and YOU – How to Thrive in Complex Times (Infographic)
In this week’s blog, I discussed about ways to emerge stronger when faced with Complexity. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
VUCA and YOU – How to Thrive in Complex Times
Third in a Series This four-part series addresses strategies for managing the challenges of living in and leading through VUCA (Volatility, Uncertainty, Complexity, and Ambiguity). If you missed the first installment (which puts VUCA in a historical context and offers strategies for managing the V in VUCA – Volatility), you can find it here. The…
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