Godiva

Customer Experiences Beset With Bows – How to Celebrate and Delight Every Time (Infographic)

In this week’s blog, I discuss ways to put a bow on all customer experiences. Please refer back to the blog for more detail.  Otherwise, this infographic visually highlights the content of the blog.    

View Post about Customer Experiences Beset With Bows – How to Celebrate and Delight Every Time (Infographic)

Customer Experiences Beset With Bows – How to Celebrate and Delight Every Time

As you get ready for Valentine’s day, you might want to pay particular attention to the boxes and bows. Did you know that in America alone, we spend over 2.6 billion dollars annually on wrapping paper and ribbons? I was reminded of the “power of bows” while consulting for and writing a book about Mercedes-Benz…

View Post about Customer Experiences Beset With Bows – How to Celebrate and Delight Every Time

The Art of Wrapping and Trimming Your Customer Experience | Put a Bow on It [INFOGRAPHIC]

For as many times as I have done it myself or experienced it, you’d think I would have made this connection much earlier. My newly emerging awareness involves the symbolic relationship between outstanding customer experience delivery and the practice of wrapping a personalized present and then putting a bow on it. May you have a…

View Post about The Art of Wrapping and Trimming Your Customer Experience | Put a Bow on It [INFOGRAPHIC]

Put a Bow on It | The Art of Wrapping and Trimming Your Customer Experience

For as many times as I have done it myself or experienced it, you’d think I would have made this connection much earlier. My newly emerging awareness involves the symbolic relationship between outstanding customer experience delivery and the practice of wrapping a personalized present and then putting a bow on it. Allow me to explain……

View Post about Put a Bow on It | The Art of Wrapping and Trimming Your Customer Experience

FREE RESOURCES

The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
How to Win Every Customer, Every Time, No Excuses! Article