The “Art” of pARTnership – How to Amplify Your Success (Infographic)
In this week’s blog, I discussed about forging beneficial strategic partnerships. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
How to Be an Iconic Service Brand – Four Things You Must Master
Are you an iconic service brand? To help you answer that question, here are four essential elements to consider: 1) Relevance: To what degree do you give customers what they say they want? 2) Ease and Consistency: How well do you provide reliable products and frictionless service the first time, every time, and across all channels? 3) Speed:…
How to Profit from Employee and Customer Love – Staying on the Path Less Traveled (Infographic)
In this week’s blog, I discussed about how to increase team member and customer love in your business. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
How to Profit from Employee and Customer Love – Staying on the Path Less Traveled
If you are reading this week’s post in the US, Canada, Mexico, the United Kingdom, France, or Australia, you are likely celebrating Valentine’s day (for those in other parts of the world, Valentine’s Day is a celebration of love). Thus, I’m providing a post about loving your team members and customers. I’ve always believed: Business,…
Six Essentials to Actually Achieve Lasting Success
I am convinced that everyone is a leader. Some people are given formal leadership titles, while others informally lead without a title. Since leadership skills are applicable in all areas of our lives (and since customer experience success requires both formal and informal leaders at all levels of an organization), let’s explore a few essentials…
How to Create WOW – Five Ingredients for Customer Delight (Infographic)
In this week’s blog, I discussed about ways to drive delight in your business. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
How to Create WOW – Five Ingredients for Customer Delight
Do you satisfy your customers? Let’s hope so because, if you don’t, your customers will soon deem you incompetent and seek greener pastures. Now to the more challenging question, do you “wow” or delight your customers? Let’s assume that answer is either “I’m not sure” or “Yes, but only some of the time.” If so,…
Pause, Reflect and Learn – How Looking Back Actually Helps You Surge Forward (Infographic)
In this week’s blog, I discussed how to drive learning agility in your organization. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
How to Deliver Customer Experience Excellence in 2023 – Invest in Artificial Intelligence (Infographic)
In this week’s blog, I discussed about how you can get ahead of 2023 trends. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact.
How to Deliver Customer Experience Excellence in 2023 – Invest in Artificial Intelligence
I predict that artificial intelligence (AI) will play an increasingly important role in customer experience (CX) success for 2023. In support of this prediction, I typed the following into a popular AI tool: “CX predictions for 2023.” Here are the unedited results generated by the algorithm: 1. Automated Chatbot Interactions: As AI becomes more advanced…
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