Johnny Yokoyama

Stronger Through Adversity Spotlight on Johnny Yokoyama

I don’t know about you, but I will be glad to see you this year in the rear-view mirror. That said, this is also the month that my new book Stronger Through Adversity releases. I thought I would share a few excerpts throughout December from my new book since it is filled with many stories…

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Catching Great Leadership Skills

Leadership skills learned from a great leader At a time in history when political leaders often polarize, I’ve been blessed to work with community and business leaders who unite, empower, and transform. A couple of weeks ago I made a point to have dinner with one of those leaders. His name is Johnny Yokoyama. It…

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The Kindness GAP: Differentiation by Practicing Civility in Uncivil Times

In addition to highly conflictual political discourse (which may have sunk to an all-time low in the US), I’ve recently observed a number of people making obscene gestures at one another, swearing, and ranting in stores as well as during miscellaneous business transactions. American activist Rachel Corrie once noted, “We should be inspired by people…who show that human beings…

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How are your POPS and PODS doing?

More than a decade ago marketing professors Kevin Keller and Alice Tybout advanced two concepts that not only changed the way people market their businesses but also SHOULD have changed the way we think about delivering customer experiences. They are POPS and PODS. POPS stands for “Points of Parity” and PODS is an acronym for…

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Being a Leader and Being the Experience!

As this Christmas week commences, I will take time in gratitude to reflect on all those who have supported, influenced, and guided me.  During this period of reflection, I’ll provide blog posts which reflect excerpts from my past and upcoming books. Let’s look back to the wisdom of the co-author of my book When Fish…

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