Supermac Hygiene

Customer Experience Lessons from Informal Townships [South Africa Part 2 of 3]

South Africa Part 2 of 3 – Customer Experience Lessons from Informal Townships This is the second in a three-part series on customer experience lessons I learned from a recent South African trip. Last week, I shared insights gained from the African bush and this installment will feature the truths that emerged from time spent…

View Post about Customer Experience Lessons from Informal Townships [South Africa Part 2 of 3]

FREE RESOURCES

The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
How to Win Every Customer, Every Time, No Excuses! Article