Happy Thanksgiving

I wanted to interrupt my series Stronger through Adversity to simply say Happy Thanksgiving. For those of you across the US, I suspect, if you are like me, the Thanksgiving table will be quite different this year. While I wish I could be with my children and grandchildren, I am still filled with gratitude. If…

View Post about Happy Thanksgiving

Create a Hostile Environment for the Ungrateful

I often consult with leaders who are trying to develop human-centric cultures. In the context of that work, I have shared my view that it’s essential to make it easy for compassionate and caring people to stay with your business and also to make it easy for ungrateful and scarcity-minded people to find employment elsewhere.…

View Post about Create a Hostile Environment for the Ungrateful

Thanksgiving & Your Business Year-Round

Author Melody Beattie once noted that: “Gratitude unlocks the fullness of life. It turns what we have into enough, and more. It turns denial into acceptance, chaos to order, confusion to clarity. It can turn a meal into a feast, a house into a home, a stranger into a friend. “ I’ve taken the liberty…

View Post about Thanksgiving & Your Business Year-Round

How to REALLY say “THANK YOU!”

Many people will say “thank you” to their customers today.  Sadly, in some cases that gratitude will lack credibility.  To have your customer appreciation message stick, you may need to translate the words into the following actions: 1) Strive to offer the best possible product, 2) Seek to deliver the product in a manner that…

View Post about How to REALLY say “THANK YOU!”


The Starbucks Experience: Leadership Tips eBook
Elevating Care in Healthcare: Lessons from the UCLA Health System eBook
How to Win Every Customer, Every Time, No Excuses! Article