Learn how to make work fun, develop a tight “family” culture, forge strong personal connections with customers and drive consistent and unparalled business growth with The Zappos Experience.
The Zappos Experience zigs where most other personal and professional development books zag! Zappos is a maverick business that demonstrates how an unwavering commitment to values, people and products is a formula for breakthrough success and significance.
Time spent in The Zappos Experience will help you deliver happiness to those you serve, become a beloved brand, increase your profitability, and increase your sense of purpose. Unfortunately, it will not make you taller, thinner, or more physically attractive..
Joseph has a passion for helping people be of greater service to one another. Using his doctorate in systems psychology and years of consulting on service experience design, he draws out key lessons from Zappos and provides them to you in an easily usable format. He is also the author of a series of bestselling books profiling “world class” experience businesses like Starbucks, The Ritz-Carlton Hotel Company, Pike Place Fish Market and UCLA Health System.
Joseph is available to take you and your colleagues further into the insights shared in The Zappos Experience. Whether it is through a customized keynote, workshop or direct consultation, Joseph will help you bring The Zappos Experience alive at your workplace.
For more information about having Joseph serve you please visit josephmichelli.com.
Here's a quick overview of The Zappos Experience book.
Gather your co-workers for book discussion group based on The Zappos Experience. The following will serve has a handy discussion and action planning guide.
Zappos leadership wants to seize as many opportunities as possible to determine if an applicant will fit with the company’s core values which include “create fun and a little weirdness.” To that end they encourage applicants to submit their resumes with a video cover letter. The following is an example of one such video submission.
There just weren’t enough pages in The Zappos Experience to share all of the amazing customer experience stories we happened upon. Here’s your chance to read material that just couldn’t be squeezed in between the book’s covers.
What other retail website would have a “do not click here” link. If you were to click on the link, this is what you would experience.
Your journey to customer experience excellence is greatly aided by a clearly defined destination. This “way we serve” statement planning tool will help you crystallize your vision of your optimal customer experience.
Join me for a quick peek into what you might encounter during a tour of Zappos Headquarters.
Take a minute with business author Chip Conley to better understand how to address the higher needs of the employees in your company.
Singing Zapponians. Here is a homegrown music video that captures the essence of the Zappos culture of family fun.
It’s all fun and games even when you get hit with a nerf dart! Zapponians build camaraderie through playful warfare.
Have you been faced? Here’s a chance for you to play a variation of the Zappos Face Game. A fun tool used to help Zapponians get to know their co-workers.
Do you want to build an action plan based on what you have learned in The Zappos Experience? Here’s your chance to find out “how Zapponian are you.” Better yet, the following offers action steps to elevate your business and culture.
"In your hands is a manifesto on how Zappos completely blew away the standard of
delivering a consumer-centric experience and a revolutionary company culture. Joseph
helps us all understand how to achieve a little more of that Zappos magic and
happiness being crafted by one of the most influential companies of our generation.
Eric Ryan
method co-founder - person against dirt
"This book provides a roadmap to a successful business by taking inspiration and
examples from one of the most innovative, progressive companies of our time. Don't
just read it; use it."
Tony Hawk - Professional Skateboarder,
Author of HAWK—Occupation: Skateboarder and
How Did I Get Here? The Ascent of an Unlikely CEO
"This is an enchanting book about an enchanting company. If you're looking for an
inspirational path for creating a likable, trustworthy, and wow! organization, you've hit
the mother lode."
Guy Kawasaki
Author of Enchantment: The Art of Changing Hearts, Minds, and Actions
Former chief evangelist of Apple
"Almost everybody knows about Zappos' success, but few understand how Zappos
achieved it. Now, thanks to Joseph Michelli, you can learn exactly how Zappos hit it
big and how you can too. By using the five principles Joseph has distilled, you can
supercharge your efforts and start down the path to legendary success."
Mark Sanborn
Author, The Fred Factor and You Don't Need a Title to be a Leader
President, Sanborn & Associates, Inc., an idea studio for leadership development
"Often, business owners look at media darlings like Zappos with their mouths agape,
full of awe but unable to take action. For those eager to do more than watch, Joseph Michelli deconstructs the Zappos story and makes it attainable."
Seth Godin
Author Poke the Box
For speaking, consulting, and media related inquiries please contact:
727-289-1571