Joseph Michelli

Joseph has a passion for helping people be of greater service to one another. Using his doctorate in systems psychology and years of consulting on service experience design, he draws out key lessons from Zappos and provides them to you in an easily usable format. He is also the author of a series of bestselling books profiling “world class” experience businesses like Starbucks, The Ritz-Carlton Hotel Company, Pike Place Fish Market and UCLA Health System.

Joseph is available to take you and your colleagues further into the insights shared in The Zappos Experience. Whether it is through a customized keynote, workshop or direct consultation, Joseph will help you bring The Zappos Experience alive at your workplace.

For more information about having Joseph serve you please visit josephmichelli.com.

"In your hands is a manifesto on how Zappos completely blew away the standard of
delivering a consumer-centric experience and a revolutionary company culture. Joseph
helps us all understand how to achieve a little more of that Zappos magic and
happiness being crafted by one of the most influential companies of our generation.
Eric Ryan
method co-founder - person against dirt

"This book provides a roadmap to a successful business by taking inspiration and
examples from one of the most innovative, progressive companies of our time. Don't
just read it; use it."
Tony Hawk - Professional Skateboarder,
Author of HAWK—Occupation: Skateboarder and
How Did I Get Here? The Ascent of an Unlikely CEO

"This is an enchanting book about an enchanting company. If you're looking for an
inspirational path for creating a likable, trustworthy, and wow! organization, you've hit
the mother lode."
Guy Kawasaki
Author of Enchantment: The Art of Changing Hearts, Minds, and Actions
Former chief evangelist of Apple

"Almost everybody knows about Zappos' success, but few understand how Zappos
achieved it. Now, thanks to Joseph Michelli, you can learn exactly how Zappos hit it
big and how you can too. By using the five principles Joseph has distilled, you can
supercharge your efforts and start down the path to legendary success."
Mark Sanborn
Author, The Fred Factor and You Don't Need a Title to be a Leader
President, Sanborn & Associates, Inc., an idea studio for leadership development

"Often, business owners look at media darlings like Zappos with their mouths agape,
full of awe but unable to take action. For those eager to do more than watch, Joseph Michelli deconstructs the Zappos story and makes it attainable."
Seth Godin
Author Poke the Box

The Zappos Experience can be purchased at all great bookstores, both in the
brick-and-mortar and online world. Your copy is just a click away at

For speaking, consulting, and media related inquiries please contact:

patti@josephmichelli.com

727-289-1571